Faqs
A great deal of thought goes into selecting a pet sitter since it is built on confidence and trust. Most client/sitter relationships develop a strong bond because you and your sitter will share the love and care for your pet.
What is in-home pet sitting?
A trained sitter comes to your home for scheduled visits and cares for your pets in their comfortable environment. These visits are customized to meet the needs and routines of your pets. Included in our pet sitting services are feedings, walks, brushing, TLC, cleaning up after pets, overall health checks and peace and comfort to your animals when we spend time with them. Sitters will also bring in the mail, newspaper, adjust your TV or radio, alternate lights and blinds and water plants. This gives your home a lived- in feel in order to deter burglars. In home pet care is set up to make your, and your pet's life easier and more relaxed.
Why should I use a pet sitter instead of boarding my pets?
Most pet owners have limited choices concerning care for their pets when they are away from home. They can turn to friends, neighbors or professional boarders-all of which are possible solutions, but not ideal for every pet. Another alternative presents the best choice of all, a professional pet care giver who comes into the home to care for your pet while you're away. Pet sitting allows you to get know who is taking care of your pets rather than leaving them to an unknown boarding staff. According to the American Humane Society, pets are happiest when they're at home surrounded by familiar sights, sounds and smells. Having a professional pet sitter is the next best thing to having you there.
What is the purpose of the free in-home consultation?
We provide an in-home consultation so that you have the opportunity to meet with your pet sitter and your sitter can meet your pet(s). Do you have stories or anecdotes? We'd love to hear them!
In order to begin service: you will need to have the necessary forms 4 completed 1-2 copies of your house key proof of current vaccinations - we accept confirmation calls from your vet
A deposit is due at this time for our vacationers to hold your reservation.
Can I use my Aunt Em in Kansas as an emergency contact?
Your emergency contact should be a trusted relative, neighbor or friend who can make decisions on your behalf if the situation warrants it. Rest assured, every attempt will be made to contact you first but should a situation occur it is best to have local contacts.
I'm leaving in two days and don't have time for the initial consultation, will you take care of my pets?
I'm sorry but unless we have already met you and your pet(s) we will not be able to care for them without a prior meeting. This is for the safety of the sitter and you. We may be available for last minute sits but it's always best to call well in advance to schedule a in-home consultation.
How are my keys handled?
We ask that you provide us with 1-2 keys at the initial client consultation. Both keys will be maintained in a secure lock box. If you have electronic access to your home via garage doors we will still need a copy of your key during your service period. Each key we secure will be marked with an identifying code. Rest assured, your privacy and the security of your home is always maintained.
Do I have to leave a copy of my key on file with you?
No, not for our vacationers. We require clients that use our service for daily walks leave a key on file with us for their regular visits. Leaving your key on file is a great option as we are then available for short notice visits. All it takes is a phone call or email to set up future visits. Also, with a key on file we can let you in should you ever get locked out. If you choose not to leave a key on file there is a $15 surcharge for the key pick up and drop off.
Is there a minimum number of visits?
We strongly recommend a minimum of two to three pet sit visits per day for adult dogs or no more than 8 hours between potty breaks. This recommendation is for your pet's health, well being and comfort. We suggest that the visits are on the same days and times in order to maintain a routine for your pet. Cats and birds require a minimum of 1 visit per day. Other small animals such as hamsters, guinea pigs or exotics require a minimum of every other day. Currently we do not provide service for snakes.
Will you let the cat out in the morning and let him in for the evening?
We understand your cat is used to enjoying the outdoors but we require them to remain indoors while we watch them. Your pet's safety is our number one priority.
What if there is an emergency with one of my pets?
We will attempt to contact you immediately. If we are unable to reach you, we will follow the instructions you have provided us prior to your departure, which may include administering veterinary care. In addition, we are certified in pet emergency care and CPR through Pet Tech http://www.4loveofpets.com/ and the American Red Cross.
Do I have to own animals to use your service?
We do offer services to those households without animals. We provide peace of mind knowing that your home is being well cared for while you're away.
What if there was an emergency with my home?
We will attempt to contact you immediately. If we are unable to reach you, we will follow the instructions provided to us during the initial consultation.
The protection of your home is paramount, as are your pets, keys and personal information. We will never divulge your personal information and your keys will remain in a lock box until they are needed.
What areas of the Northern suburbs do you cover?
Currently we cover Crystal Lake, Lakewood, Bull Valley, Prairie Grove, Oakwood Hills, Cary, Fox River Grove, Lake in the Hills, Algonquin and Huntley.
*Additional surcharges may apply if you're outside the service area of zip codes (60012 & 60014)